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Australian Tall Ship Cruises Pty Ltd and Southern Cross Sailing Adventures Pty Ltd are hereafter referred to as the 'Operator'.Cancellation of tour, between: Booking date and 14 days of departure will result in loss of deposit. 14 Days to 72 hours before departure, loss of 50% of Ticket Price. 72 hours up to departure will result in forfeit of full trip fees. Where full payment has been made, and we can re sell the space on the departure, we will refund payments made less 20%.
The Operator cannot guarantee refund of the travel agent deposit component.
POSTPONEMENT/TRANSFER of a trip will be allowed 72 hours prior to departure. Postponements between 24 & 72 hours will be considered based on the merit of the circumstances causing the postponement. |
LIABILITY Guests should note that Sailing can be a dangerous activity and while our crew will make every effort to ensure guest safety, we cannot be accountable for actions of guests that are beyond our control. Guests will be required to complete a pre departure questionnaire, and sign a travel agreement during the check-in process. The Operator has the applicable Shipowners insurance to cover public liability for our guests and staff. A Copy of the certificate will be forwarded if required. |
TRAVEL INSURANCE The Operator strongly recommends that guests have their own travel insurance to cover valuable items, eg. Cameras, and to protect themselves against unforseen late cancellations or medical conditions that may occur during carriage, and the associated extra costs of accessing medical care around the islands.
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GUEST BEHAVIOUR The Operator has the right to refuse boarding of guests who arrive intoxicated or who are under the influence of illegal substances. While on Tour, Guests must abide by instructions from the Crew. Guests who refuse to follow instructions and jeopardise the safety and security of Crew, Guests, Themselves or the Vessel may be restrained and / or removed from the tour. All associated costs of removal will be borne by the guest. |
ITINERARIES The Operator reserves the right to alter the tour or the intinerary of any of it's tours and organise alternative carriers to those advertised if necessary. The Operator will always consider the comfort and safety of guests and staff and as a result, some of the Whitsunday Icons may not be visited if the wind or tidal conditions are not suitable.
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CHECK OUT TIMES The Operator will ask guests to vacate their accommodation and pack up their luggage on the final day, to allow commencement of accommodation servicing.
For 3 Day 2 Night Tours, on the final morning after breakfast, guests will be asked for their linen.
For Solway Lass Guests, after lunch on the final day, guests will be asked to pack their luggage and vacate the cabin so servicing can be started.
For Whitsunday Magic Guests, at 11:00am on the final day, guests will be asked to pack their luggage and vacate the cabin so servicing can be started.
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ALL GUESTS MUST CHECK-IN BEFORE BOARDING
Please see the Check-in Information which provides important guest information,
eg. what to pack, Airlie Beach Map.
Check in is Located at:
Shop 1, 4 The Esplanade Airlie Beach 4802 and open from 7.30am to 8.15pm daily.
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